ordered a bucket, no white meat whatsoever, all legs and thighs chips were cold, I only eat breast so I like to have at least 2 pieces of white meat,my husband and others will eat legs and thigh, I think if you go to the drive in they throw you rubbish, so I will go inside for takeaway in future. Whatever happened to the Bell a127 Westcliff? that was a lovely kfc always busy, bring it back with the same staff.
Totally unsatisfied with customer service I hace received today. Looking to get my sons name printed onto a football shirt which I have bought from the store was told last week machine was broke, today a male member of staff who made no eye contact with me at all said no one was able to do it & walked away no explanation as to when I could get it done. Poor customer service manners cost nothing.
purchased 4 meals; 2 burgers, 2 lg popcorn chicken, 4 fries and 2 drinks, took food home, the fries were the warmest item purchased. I phoned to point this out, the manager, or thats what he called himself, told me 'the chicken temperature is supposed to be like that because it goes through a toaster, & you have to make allowances because you took the food home'! DO THE STAFF AT KFC THINK WE ARE ALL BRAIN DEAD IDIOTS WHO DO NOT EAT HOT FOOD. I will not be returning. I rate this visit a score of 0/100. both for the food quality and the customer after care. p.s. they refused to exchange my cold food for hot food. I THOUGHT I WAS PURCHASING A HOT MEAL when I handed over my money. SORT IT OUT KFC GAINSBOROUGH WHIST YOU STILL HAVE SOME CUSTOMERS LEFT
I cannot believe that I waited in quite a long queue to be served by a lady who throughout my transaction never said one single word to me! This particular lady needs some very basic training in customer service. I felt totally appalled and as a regular customer will think twice about using Tesco Express again. If this is how you treat your customers its no wonder you are not doing well!