On the 21/01/2017, at 12:00 I went into Southgates medical centre Pharmacy to pickup my perscrition. I had gone in the day before but it hadn't been done because it had been missed over the Christmas break (which I had no problem with and didn't mind coming in the next day for).
I was served by Mandy and Pharmacist Neha(V.sorry if I have spelt her name wrong).
Because my prescription had been missed it had been done as an emergency order it had come across as a paper order and not Digitaly. This meant it was not in the normal place it should have been ie on the computer, it had ended up on paper.
This caused me stress and anxiety thinking I wasn't going to be able to have my Heart medicine. I'm very sorry to say 1 took out my frustration on Mandy and Neha. I didn't swear at them or become aggressive but I did aim my frustration at them, for which I am really very sorry for.
During the altercation both Mandy and Neha treated me with absolute professionalism and respect at all times. They never raised their voice or got frustrated with my attitude. Even after I got my meds and apologised for my attitude, they still kept apologising for the confusion and delay.
I really cannot praise these two staff members enough.
They are a real credit and asset to you. I have seen them deal with awkward sitions before, once Neha was dealing with an aggressive customer with the same professionalism and respect she had shown me, Mandy too. They never loose there cool.
Once again I cannot praise them enough. They really are that good at there jobs and deal with any situation they are presented with.
There is a real problem at the pharmacy dealing with 2 system ie paper and computer and can give them real problems which should be sorted by Management.
Finally, just to say Mandy and Neha are very good at there jobs and a cut above the rest.
thank you for your time.
David Fletcher. 237 the Maltings, kings Lynn.
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