I ordered a winter jacket for my child as there was no stock in M&S Holloway Road. I was told to collect on the coming Sunday. I got to the shop at 10.30am, and was told that the shop can only serve from 11am onwards. I visited the shop again at 11.50am. The lady at the till was chatting away with a friend although there was a queue. I put my other shopping on the desk and she told me that she is not ready yet. I said that I am putting my shopping there because I need to tend to my child. After a minute or so, when she was finally ready to acknowledge me, she told me that the deliveries are not ready until noon! I am not impressed with this kind of customer service or the complete lack of it. Ignoring your customers, unwillingness to be helpful and straight rudeness will not get me shopping in the M&S Holloway Road store again.
Reviews (1)
Anna 02. Oct 2016 at 13:14
I ordered a winter jacket for my child as there was no stock in M&S Holloway Road. I was told to collect on the coming Sunday. I got to the shop at 10.30am, and was told that the shop can only serve from 11am onwards. I visited the shop again at 11.50am. The lady at the till was chatting away with a friend although there was a queue. I put my other shopping on the desk and she told me that she is not ready yet. I said that I am putting my shopping there because I need to tend to my child. After a minute or so, when she was finally ready to acknowledge me, she told me that the deliveries are not ready until noon! I am not impressed with this kind of customer service or the complete lack of it. Ignoring your customers, unwillingness to be helpful and straight rudeness will not get me shopping in the M&S Holloway Road store again.
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