Sainsbury's Apsley Mills

Closed (opens in 5 h 14 min)
Opening hours
  • Monday
    07.00 - 23.00
  • Tuesday
    07.00 - 23.00
  • Wednesday
    07.00 - 23.00
  • Thursday
    07.00 - 23.00
  • Friday
    07.00 - 23.00
  • Saturday
    07.00 - 23.00
  • Sunday
    10.00 - 16.00
Location overview
Have you noticed any mistakes?

03. Jun 2018 at 20:02

We use Sainsbury's at Apsley Mills for most of our shopping requirements. We have however noticed a drop in standards. There are currently always items missing from the shelves areas not filled. Dot Com are as helpful as they can be but I realise they are timed on their picking and so do not disrupt them if I can help it. The person who serves on the fish counter is very helpful and ensures we get the best service possible on a consistent basis, I should point out we shop on Saturday Mornings at 7.15 before it gets busy. We do our shop and get to the check outs that is where we have our greatest issues. This week we arrived at the checkout and there was one customer in front. The guy (Supervisor?) was chatting with him and slowing the process down (not really a problem in its self) but when our shopping was going through it was far too fast for both my wife and I to keep up. We were asked to pay before we had packed all our shopping then the lady closed her till and went for a break with the Supervisor. This is not the first time it has happened but appears to be happening more frequently with different staff on different tills.
My wife is disabled and finds what used to be a friendly efficient store has lowered the bar on customer service standards. Rather than suffer the stress of shopping at this store we will look for an alternative if things don't improve.

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