I purchased a skirt in June at the Meadowhall store. Not able to try clothes on at the moment so took home and found it too big. When my friend took it back (without my card, so knew no refund) she expected to get a gift receipt for me. A male assistant told her she wasn’t allowed one ! On returning it to me it clearly says on receipt that this is wrong and I should have had one. The time limit runs out on Saturday and due to working and living over an hour away I cannot return it myself. I rang customer service to be told there is nothing that can be done !! Not the response I expected as now I have a skirt that cost me £20 and no good to me. Surprised at this, never had an issue before and love Zara normally. The staff in question needs updating
Reviews (1)
Emma Margetts 28. Jul 2020 at 11:32
I purchased a skirt in June at the Meadowhall store. Not able to try clothes on at the moment so took home and found it too big. When my friend took it back (without my card, so knew no refund) she expected to get a gift receipt for me. A male assistant told her she wasn’t allowed one ! On returning it to me it clearly says on receipt that this is wrong and I should have had one. The time limit runs out on Saturday and due to working and living over an hour away I cannot return it myself. I rang customer service to be told there is nothing that can be done !! Not the response I expected as now I have a skirt that cost me £20 and no good to me. Surprised at this, never had an issue before and love Zara normally. The staff in question needs updating
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