Londis Spring Lane News and Off Licence

43-45 Sussex Avenue
CT1 1RY Canterbury
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01227 464786
51.274899, 1.10428
Opening hours
  • Monday
    06.30 - 22.00
  • Tuesday
    06.30 - 22.00
  • Wednesday
    06.30 - 22.00
  • Thursday
    06.30 - 22.00
  • Friday
    06.30 - 22.00
  • Saturday
    06.30 - 22.00
  • Sunday
    06.30 - 22.00
Location overview
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22. Jun 2023 at 15:05

Went into store today and was served by Gemma. The way she spoke to me was absolutely disgusting there was no customer service at all. Not the first time I have visited the store and she has been rude. She is always so abrupt and grumpy. Today I had trouble with a parcel she completely snapped at me and when I said there’s no need to speak to me this way she said whatever and I tried talking to her and all she did was raise her voice and shout. I asked if there was a mangager around or if she had contact details she said no come back another day and see him. There was no customer service at all and I have never been spoken to like this in a shop before being a customer it was absolutely vile. Disappointed to say the least. Would not recommend going here for anything if you are going to be served by Gemma as she speaks down to you as if you are nothing. Horrible horrible experience and I think she needs to invest in some customer service skills and manners as they will loose lost of customers if she continues to treat people the way she did today.

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