ZARA 333, OXFORD STREET

Fifi 02. Oct 2023 at 3:09

I am writing to express my frustration regarding a recent experience I had at one of your stores. I made a purchase at Zara, but unfortunately, I did not receive a receipt for one of the items. When I visited another Zara store, the bodyguards at the door requested to see the receipt as proof of purchase.

Despite not having the physical receipt, I attempted to show them my bank transactions as evidence of the purchase. Unfortunately, they did not accept it as valid proof. This situation left me feeling quite frustrated and unsure of how to proceed. To exacerbate matters, the bodyguards were rather rude and insisted that I return to the previous Zara store to locate the receipt.

While I understand the importance of maintaining security measures, I believe there should be alternative methods to verify a purchase if a receipt is unavailable. It was only after becoming visibly upset that the bodyguard called their manager, who confirmed that I had indeed paid for the item. I would greatly appreciate any guidance you can provide on how to handle similar situations in the future.

If the bodyguards had initially informed me that their manager could quickly verify the purchase, the situation would not have been as prolonged and frustrating. It is crucial to note that this incident triggered my anxiety issues, which were caused by the bodyguard's actions.